Copy of Dispatch and Delivery
Delivery
Our products are made to order by our small CMT team based in Salford. We do not hold stock ready to dispatch which is what makes Hope Linens unique. We are able to offer a bespoke, customer based service. You only order what you need.
Delivery
Due to the increased cost of postage we are now using a weight based pricing structure for our postage and orders are sent via Royal Mail, evri and DHL. For UK Mainland deliveries we have capped the charge at £4.95 for our express service.
Should you require your order urgently you can upgrade to our Priority service which costs £20.00
Returns
14 Day Returns
If you change your mind about your order you can return within 14 days providing that the products are still tagged and unused. Refunds will be processed within 7 days.
You can start the returns process through your online customer account.
Hope Textiles does not provide refunds for outbound postage costs.
Unless otherwise agreed Hope Textiles will not refund return postage costs